Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. His attorneys did not immediately return emails. Read more about event statuses. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. They were really good. Avoid touching your eyes, nose and mouth with unwashed hands. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Customer service all the way to your seat, 2000-2022 StubHub. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. The credits are valid through the end of 2022. Legal Statement. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. There is no place on the website that says you have a time limit, but you do. You might noticed something is missing. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. Lindsay is the author of this solution article. They will offer you either 120% credit on a future ticket purchase, or give you your money back. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. Read more about our event cancelation policy. This Rewards Cash is ready to be used right now through the Vivid . Lets pick a winner in every mens college basketball conference tournament. McMillan has had a StubHub account since 2017. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Got our money back last week. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. | CT Call 211 | Centers for Disease Control and Prevention. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Looking to sell? Avoid close contact with people who are sick. By attending the event, you assume all risk of exposure to COVID-19. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. Receive a full refund of your purchase, 2. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. But these are unprecedented times.. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. 199 Fremont Street, 4th Floor Request to speak to a Vivid Seats agent. Thats quite the dramatic turnaround, considering less than a month has gone by. Just three weeks later, the company issued an update on their coronavirus policy. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Thats everything that we can tell you about StubHubs returns and refunds policy! As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Unfortunately, not all ticket sellers and venues are making it that easy. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower All rights reserved (About Us). New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. pic.twitter.com/onFRrGVh6S. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. Viagogo, a tickets marketplace, bought StubHub in February 2020. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. For your convenience, we will directly add it to your StubHub account once the event is canceled.. However, there are some cases where StubHub may give you a refund, or even replacement tickets. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. In part, thats why theres all the angst. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. 2020 CBS Broadcasting Inc. All Rights Reserved. If sellers had events canceled, StubHub would. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. This image from. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. They're trying to claw that back. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . NO MORE REFUNDS. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. Your email address will not be published. Odds & lines subject to change. It had already been disbursed to the sellers. | NY Call 1-(888)-364-3065 |NYC Health Dept. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Irvine, CA 92606. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. 2023 www.jsonline.com. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. It depends on where they got those tickets. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. That may be the best way to protect you, the fan, from StubHub. For third party ticket resellers, it gets even more complicated. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Daphne, AL 36527 Event Cancellation Protection . [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Emily Walsh. February 16, 2021 March 13, 2020 by Brett Goldberg. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. There's class action suits, that they violated their fan protect guarantee," Rossman said. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. StubHub will offer refunds for canceled events but not postponed events. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". No problem. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. * 21+ (19+ CA-ONT) (18+ NH/WY). Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. No problem. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. Terms at draftkings.com/sportsbook. StubHub recently stopped offering cash refunds for canceled or postponed events. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. The organizers stuck to their no . The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. Postponed events may not be eligible for refunds. The Associated Press. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! After a canceled event, StubHub charges the seller for the amount collected. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. If you don't, we may cancel orders and charge you as provided in our User Agreement. Followhim on Twitter at @ProofHearsay. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. Then theres the question of the legality of the move, beyond any ethical shortcomings. With the economy suffering due to COVID-19, customers want their money back, from all sides. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Powered and implemented by FactSet. Sucker punch in OVC tournament leads to 3 ejections. Have already received refund from credit card. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Log in to your StubHub account and click or tap Profile then Orders to view your event status. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. / CBS New York. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. The credits are valid through the end of 2022. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Join us for a free, virtual event for International Women's Day on March 8! Theyre not offering one and I cant make the new date. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. Explain your situation and why you wish to receive a refund. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Kimmel says, legally, companies cant just change the rules due to COVID-19. Prefer a cash refund instead? the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. Customers can choose to keep their credits if they like. We certainly hope they do. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. Kimmel says its not as hard as you might think. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. That means all of those remaining or yet-to-be-played games hang in limbo. Get browser notifications for breaking news, live events, and exclusive reporting. Worth to consider! Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. 2023 Cox Media Group. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. Some have received refunds, StubHub said, "in jurisdictions where they are required. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. By choosing I Accept, you consent to our use of cookies and other tracking technologies. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Prefer a cash refund instead? Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Attn: Litigation Department The event was canceled and turned into some online-only baloney. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". But why is insulin so expensive in the first place? Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. If you have tickets, the first thing to do is decide what you want. Dial 833-228-5143. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. 2023 CBS Broadcasting Inc. All Rights Reserved. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! And new figures show more than half of ticket holders still haven't gotten their money back. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. Re: StubHub Notice of Dispute His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . Eli Lilly announced a cap on insulin costs. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. I still printed out the notice of dispute. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. Amid the coronavirus pandemic, StubHub changed its refund policy. Sep 15, 2021, 1:28 PM. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. 8 Feb 2023. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Refunds will be equal to the original purchase price. Stubhub does not have the money for refunds and recently admitted so in court. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. StubHub updated their policy today. 505 North 20th Street Powered and implemented by Interactive Data Managed Solutions. Learn about careers at Cox Media Group. College basketball conference tournament predictions: Picks for every mens league. Cookie Settings/Do Not Sell My Personal Information. But these are unprecedented times.. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Yes But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. Open the SeatGeek app. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. That guarantee is a promise you'll get your money back. Are there rules to follow when attending an event? That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. No. ICE Limitations. Save my name, email, and website in this browser for the next time I comment. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. How are others in the industry handling this? The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. 8, Ch. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. You don't throw him out of the restaurant," Rossman said. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. [1]You already know that. StubHub's return policy is called the "FanProtect Guarantee". StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. However, UPS and retail fees will not be refunded. Postponed events may not be eligible for refunds. Tap Tickets in the navigation bar at the bottom. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. Fax: 601.707.7913, 1 Timber Way Its been well-reported in the media[2] and is the subject of a class-action lawsuit. The reason I bought tickets on StubHub was the guarantee. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Wheres that guaranteed refund? We will process the refund to your original payment method within 5 days. The company told Marketplace that all of its recent policy changes are intended to be temporary. Community Rules apply to all content you upload or otherwise submit to this site. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. 2875 Michelle Dr., Ste.